Shipping & Returns

1. Shipping methods

Small items ship by express courier (DHL, FedEx, UPS); palletised racks and containers ship by air or sea freight with FOB, CIF or DDP terms.

2. Lead times

Stocked items typically dispatch within 3–7 working days. Made-to-order racks, cooling loops and containers require the lead time shown on the product page.

3. Inspection on arrival

Please inspect crates before signing the delivery receipt and photograph any transit damage. Report damage within 7 days so we can open a freight claim on your behalf.

4. Returns

Unopened standard stock may be returned within 30 days with a restocking fee. Custom-manufactured items, coded transceivers and pressure-tested cooling assemblies cannot be returned unless faulty.

5. Warranty replacements

For in-warranty failures we ship a replacement from regional stock and cover the outbound freight. Return of the failed unit is arranged at our cost where practicable.